Seagate Data Recovery

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Sherlock Data Recovery is a certified Seagate data recovery partner. We recover data from Seagate and Maxtor drives at our Manhattan lab at 500A E 87th St, 4th Floor, New York, NY 10128, serving New York City and the surrounding metro area. Sherlock has been a certified partner since 2009, when it joined the partner program of i365, a Seagate company – see the Seagate partnership announcement.

Seagate Drives We Recover

  • Seagate internal desktop and laptop hard drives
  • Seagate external USB and portable drives
  • Seagate NAS and enterprise drives
  • Seagate solid-state drives
  • Maxtor drives, a Seagate brand
  • Seagate drives using SATA, IDE, SCSI, SAS, Fibre Channel and USB interfaces

Common Seagate Failure Symptoms

  • The drive clicks, beeps, or spins up and down
  • The drive is not detected by the computer or the BIOS
  • An external Seagate drive was dropped or knocked over
  • The drive asks to be formatted, or files and partitions have disappeared
  • Read errors, bad sectors, or a drive that mounts and then disconnects
  • Electronics or firmware failure after a power event
  • Fire, water or physical damage

If the drive is making noise or has been physically damaged, stop using it and do not run repair or recovery software on it. Continued use can turn a recoverable failure into an unrecoverable one.

Our Seagate Recovery Process

Each case begins with a free evaluation to determine the potential for retrieval and to provide a firm price quote for your review. If the drive is accessible to our lab equipment, the first priority is to create a raw image of the drive on Sherlock Data Recovery Services media. If it is not accessible, we test the components and examine the drive’s internal health to determine the extent of physical damage. Recovery of crashed drives often involves replacing failed electronics, read/write heads, head assemblies, magnets or drive motors in a Class 100 clean room.

Logical recovery then works from the raw image, examining the low-level data sectors and repairing the file system structures needed to reach your data. When those structures are missing or badly damaged, data is extracted directly from one or more fragments of the raw image. Once a recovery has been performed, file lists are created and data validity is checked.

No data – no data recovery fee. You are not charged by the hour, and you approve a firm quote before recovery work begins.

Turn-Around Data Recovery Time

The evaluation begins immediately on receipt of the drive and generally takes 2 to 24 hours; mirroring alone can take up to 24 hours of machine time on a badly damaged drive. Complete turn-around time, including analysis and recovery, is usually between 1 to 5 days. Some severe cases can take considerably more time.

If the seals on a drive must be broken in order to extract data, Sherlock Data Recovery Services re-seals the drive on completion with a tamper-resistant sticker and provides an invoice receipt. Sherlock has warranty-preservation agreements with most manufacturers; ask us whether yours is included, and check with the manufacturer when in doubt.

Call (800) 267-4712 or in New York (212) 249-9888

Tell us what happened to your Seagate drive and we will explain what is involved: submit your case online. For hard drive recovery across all brands, see hard drive data recovery.